Shipping & Returns
Welcome to the Kartel Kowboys Shipping & Returns page. We're committed to providing you with a smooth and transparent shopping experience. Please review the following information regarding our shipping policies and return procedures.
Shipping information
At Kartel Kowboys, we strive to process and ship your orders as quickly as possible. Orders are typically processed within 1-3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
We currently ship within the United States from our location in Arlington, Texas. Shipping costs are calculated at checkout based on the weight of your order and your location. Please note that delivery times may vary depending on your location and the shipping method selected.
Returns & exchanges
We want you to be completely satisfied with your purchase from Kartel Kowboys. If you are not satisfied for any reason, you may return eligible items within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original packaging, and in resalable condition. Please contact us at [[email]] to initiate a return. You will be responsible for paying the return shipping costs, unless the return is due to a defect or error on our part.
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original form of payment. Please note that shipping costs are non-refundable.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately at [[email]] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or refund.